Email Notifications - Quick Reference

Note: Email notifications exist at two levels—at the site level and at the company level. You will access the Company-Level Email Notifications page from the Manage Company page.

	Default Name and Description	Who it is sent to	When it is sent
User Management
	Buyer Message: Password Changed This email sends a new password to buyers.	Buyers	After a buyer clicks Forgot your password on the login screen, enters user name, secret question answer, and clicks Submit.
	Buyer Message: Self Registration Successful This email is sent to buyers who register an account to let them know that they have successfully registered and provides their chosen user name for logging on to the site.	Buyers	When a buyer registers an account.
	Print Shop Message: Buyer Successfully Registered with your Print Shop Notifies designated administrator(s) for a Print Shop that a buyer has registered and is associated with the Print Shop.	Print Shop Administrators	When a buyer registers (and is associated with a Print Shop).
	General Registration Message: New User Registration Notifies designated administrator(s) for a company that a buyer has registered and is associated with the company.	Administrators	When a buyer registers an account.
	Buyer and Administrator: User Profile Modified Notifies both the administrator and the buyer that a buyer has changed his or her profile.	A buyer and the Administrator	When a buyer modifies his or her own profile.
	Buyer and Administrator: User Deleted Notifies a buyer that his or her profile (account) was deleted from the MarketDirect StoreFront.	A buyer whose profile was deleted	When a user profile is deleted from the system.
	General Message: Rejected User Registration Notifies a buyer that his or her attempted user registration was rejected.	A buyer whose profile was rejected	When an attempted user registration is rejected.
Order Management
	Buyer Message: Order Requires Your Approval Notifies a buyer that his or her order is ready to review and approve (for instance, if the order required a manual price quote).	Buyer as Approver	When a buyer is required to approve an order before it proceeds to production.
	Buyer Message: Order Status Has Changed Notifies the buyer that the status of his or her order has changed and provides the current status. Note: If an operator has entered a tracking number in the Tracking # field for the order, that number will be sent to the buyer in the email as a link to the delivery method carrier's site so the buyer can track the shipment.	Buyer who placed the order	When the status of an order has changed.
	Print Shop Message: New Order Notification Notifies the Print Shop administrator that a new order has been placed.	Print Shop Administrator	When a new order has been placed.
	Print Shop Message: Error sending Order to MIS Notifies the Print Shop administrator that a critical error was logged in your site software and provides text of the exact error message. Alerts the administrator that the system did not automatically cancel order '[OrderNumber]' after an MIS operation failed during order placement.	Print Shop Administrator	When an error occurred in an order transaction (i.e., when an MIS error occurred during order placement that prevents an order from being canceled automatically).
	Buyer Message: Order Shipment Details Updated Provides the buyer with shipping status information (that can include a tracking number) for a shipped order. The data included in the notification is pulled from the Update Shipping Status field on the Order Detail page (accessible from the Order View by clicking the Order # link or from the Operator View by clicking the Order Detail link in the job name menu).	Buyer	When the operator clicks Update. The operator will typically send the notification after the order has shipped but because it is a manual process it can occur earlier in the order process.
	Buyer Message: Order Due Date Changed Notifies the buyer that the due date for an order has changed and provides a link so that the buyer can view the order details.	Buyer who placed the order	When the due date for an order has changed.
	Print Shop Message: MIS Data Failure For Order Notifies the Print Shop administrator that an order with data routed to an MIS was rejected by the MIS.	Print Shop Administrator	When a data error has occurred (i.e., when the MIS cannot validate the data for some reason, etc.).
	Print Shop Message: MIS Communication Failure For Order Notifies the Print Shop administrator that an order with data routed to an MIS encountered a problem sending the data to or obtaining a response from the MIS.	Print Shop Administrator	When a network communication problem has occurred.
	Buyer Message: Order Total Changed Notifies the buyer that the total price for an order has changed. Provides the buyer with the updated total amount for the order.	Buyer who placed the order	When the price for an order has changed.
	Print Shop Message: MIS Job Cancellation Failure Notice Alerts the Print Shop administrator that it is necessary to cancel an MIS order at the MIS manually. Provides MIS job details for the order.	Print Shop Administrator	When the MIS has tried to cancel a job but failed (whether the failure occurred on the MIS or on your site).
	Buyer Message: Order Confirmation Notification Notifies buyers that their order has been placed successfully. Provides the order number, order due date and time, and a link they can click to view the status of the order.	Buyer	When a buyer places an order.
	Product Notification E-mail: Product Inventory Threshold Alert Notifies the recipients you specify in the Manage Inventory \| Notification Email ID field on the Product \| Settings page for the product that the inventory level threshold has been reached for a selected catalog item and advises the recipient to update inventory.	Recipient(s) specified in the Manage Inventory \| Notification Email ID field on the Product \| Settings page.	When inventory has dropped below the threshold for a catalog item.
	Print Shop Message: Order Status Change Notifies the Print Shop administrator that the status of an order has changed.	Print Shop Administrator	When the status of an order has changed.
	Buyer Message: Order Approved Notifies the buyer that an order has been approved (i.e., by a designated approver) and provides a link to view order details.	Buyer	When a buyer's order has been approved.
	Buyer Message: Order Declined Notifies the buyer that an order has been declined (i.e., by a designated approver) and provides a link to view order details.	Buyer	When a buyer's order has been declined.
	AuctionInc CSR E-mail: Request to use EFI's AuctionInc Account ID Requests permission to use EFI's AuctionInc account number.	MarketDirect StoreFront Support	When a site wishes to use EFI's AuctionInc account number.
	Spending Account Message: Spending Account Limit Exceeded during MIS Job Total Update Notifies an administrator that the MIS update indicates that the buyer's spending account limit has been exceeded.	Administrator	When an MIS sends the final payment information to your site and the difference between the order total in your site and the order total that is being sent by the MIS is greater than the remaining amount in the spending account.
	Buyer Message: Background Upload Status Notifies a buyer who has uploaded a file (i.e., SWF) using the background uploader that the file has finished uploading to the site.	Buyer	When a file has finished uploading.
	Buyer Message: Order Partial Shipment Details Updated Notifies a buyer that the shipment information for an order has changed and provides status information.	Buyer	When the shipment information for an order has changed.
	Approver Message: An Order Requires Your Approval Notifies designated approvers (Print Shop and/or Company) that an order is pending their approval and provides a link so they can review and approve/decline the order.	Print Shop and Company approvers for the order	When orders are placed that require approval.
	Buyer Message: Order Cancellation by Buyer Failed Notifies a buyer that his or her attempt to cancel an order was not successful.	Buyer who placed the order	When a buyer's attempt to cancel an order has failed.
	Buyer Message: Order Cancellation by Buyer Successful Notifies a buyer that his or her attempt to cancel an order was successful.	Buyer who placed the order	When a buyer's attempt to cancel an order has succeeded.
	Admin Account Message: Order Cancellation by Buyer Successful Notifies the administrator that a buyer has successfully canceled an order.	Administrator	When a buyer's attempt to cancel an order has succeeded.
Miscellaneous
	General Message: Test Email Sends a test email to ensure the email system as configured is working properly.	Specified email address	When the e-mail Test feature is clicked.
	Administrator Message: Credit Card Capture Amount Greater than Authorization Amount Notifies the Print Shop administrator that the order amount captured exceeds the amount that was authorized for the credit card payment.	Print Shop Administrator	When the payment amount captured exceeds the amount authorized.
	Administrator Message: Credit Card Transaction Error Notifies the Print Shop administrator that an error has occurred with a credit card transaction.	Print Shop Administrator	When an error has occurred in a credit card transaction
	Administrator Message: SmartStore HTML / CSS Upgrade Conflicts MDSF UI Template Conflict Notification Email for all storefronts.	Print Shop Administrator	This email is triggered after upgrade to notify administrators of any conflicts in the storefront HTML/CSS. For example, it will be triggered if a customer who has edited some HTML page elements or CSS upgrades to the latest version that has changed versions of the HTML page elements/CSS. The email will provide the administrator with details on the HTML page elements/CSS that will need attention (i.e., so s/he can alert the customer).
	Request to user EFI's UPS Account ID Notifies EFI support that a buyer has requested use of EFI's UPS Account ID.	MarketDirect StoreFront Support	This email is triggered when a buyer requests use of EFI's UPS Account ID.

Email Notifications - Quick Reference

See Also